Shipping policy

Order Processing

Orders are typically processed within 1–5 business days after your order is placed.

Processing time does not include weekends, holidays, or carrier transit time. During launches, sales, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

---

Shipping Rates

Free standard shipping is available on U.S. orders of $150 or more, calculated before tax and after discounts.

Orders under $150 are shipped at a flat rate of $10.

Free shipping promotions apply to standard domestic shipping only and may not apply during special promotional events unless otherwise stated.

Original shipping fees are non-refundable.

---

Where We Ship

MIA MORITZ currently ships within the continental United States.

We currently use UPS for standard shipping. Available shipping options and delivery estimates will be shown at checkout.

At this time, international shipping is not available.

---

Transit & Delivery

Carrier delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. MIA MORITZ is not responsible for carrier delays caused by weather, service interruptions, holidays, or other circumstances outside of our control.

Please use the tracking information provided in your shipping confirmation email to follow your package once it has left our care.

---

Address Accuracy

---

Lost or Damaged Packages

If your package arrives damaged or you believe there is an issue with your order, please contact us as soon as possible so we can help.

If tracking shows your package as delivered but you cannot locate it, we recommend checking around the delivery location, confirming the shipping address used on your order, and contacting the carrier first.