Refund policy
Return Policy
At MIA MORITZ, we are so grateful you chose to shop with us. As a small business rooted in community, every order truly means the world.
We understand that sometimes an item may not be the right fit, and we're here to make the return process as smooth and supportive as possible — while also protecting the integrity of our small business.
Please review our return guidelines carefully before making a purchase.
Return Window
Returns must be initiated within 14 days of delivery for online purchases, or within 14 days from the date of purchase for in-person market or event purchases.
To initiate a return
Please email shop@miamoritz.com with:
- Your full name
- Your order number
- The item or items you wish to return
Returns sent without prior written approval will not be accepted.
Return Conditions
To be eligible for return, all items must be:
- In original condition
- Unworn
- Unwashed
- Undamaged and free from stains, tears, loose threads, missing buttons, or similar issues
- Odor-free, including fragrances, smoke, deodorant, or other scents
- Returned with all original tags attached
- Accompanied by the original receipt or proof of purchase
Items must be returned in the same condition in which they were received.
Store Credit & Exchanges
Approved returns are eligible for:
- Store credit only, or
- An exchange for an item of equal or lesser value, subject to availability
We do not issue refunds to the original form of payment.
Store credit does not expire.
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped by MIA MORITZ.
Online Returns
To initiate an online return, email shop@miamoritz.com with the following subject line:
RETURN – [Your Full Name] – Order #[Order Number]
Once your return is approved, the item or items must be shipped back within 7 days of written approval.
Returns shipped after the 7-day approval window will not be accepted.
We strongly recommend using a trackable shipping method. MIA MORITZ is not responsible for return shipments that are lost, stolen, or damaged in transit.
You will receive the appropriate return address once your return request has been confirmed through email.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.
Your message should include:
- Your order number
- Clear photo proof of the issue
- A brief description of the problem
If the issue is confirmed to be an error on our end, MIA MORITZ will provide a return shipping label when applicable.
While we perform quality checks on all items, we will gladly work to correct any confirmed issue at no cost to you.
Final Sale Items
The following items are FINAL SALE and are not eligible for return or exchange:
- Sale or discounted items
- Jewelry
- Hats
- Bodysuits
- Undergarments, including bras, underwear, boxers, and similar items
- Beauty or personal care products
- Food items
- Gift cards
Items that are worn, washed, stained, damaged, odor-affected, missing original tags, or returned without proof of purchase will also not be accepted.
Ineligible Returns
If a return does not meet our eligibility requirements:
- The return will be denied
- The item will be shipped back at the customer's expense
Returns sent without prior approval will not be processed.
Policy Protection
As a small business, our return policy helps protect MIA MORITZ from fraud and policy abuse while allowing us to continue serving our community with intention and care.
MIA MORITZ reserves the right to refuse returns that show signs of wear, misuse, alteration, or abuse of this policy.
By completing a purchase with MIA MORITZ, you acknowledge and agree to this Return Policy.
Customer Care Hours
Monday – Friday
8:00 AM PST – 5:00 PM PST
Saturday – Sunday
12:00 PM PST – 3:00 PM PST
Please allow 1–3 business days for a response to return requests.
Thank you for shopping thoughtfully and for supporting MIA MORITZ.