Frequently Asked Questions
We want shopping with MIA MORITZ to feel simple, thoughtful, and personal. Below you'll find answers to some of our most frequently asked questions.
If you still need help, please visit our Contact Us page or email us at shop@miamoritz.com.
Payment FAQs
What payment methods does MIA MORITZ accept?
MIA MORITZ accepts major payment methods available through our online checkout, including Visa, Mastercard, Discover, and American Express.
Additional express payment options and digital wallets may also be available depending on your device and checkout eligibility.
The payment methods currently available to you will be displayed at checkout before your order is submitted.
Damage FAQs
My item arrived damaged. What should I do?
If your item arrives damaged, defective, or incorrect, please contact us at shop@miamoritz.com within 3 days of delivery.
Please include your order information and clear photos of the item and the issue whenever possible so we can review the situation and help determine the appropriate next steps.
My item was damaged after I wore or washed it. Can I return it?
MIA MORITZ is unable to accept returns for damage that occurs after an item has been worn, washed, altered, or otherwise used.
We strongly encourage following the care instructions listed on each garment's care label and any care information provided on the product page.
For additional information, please review our Return Policy.
Shipping FAQs
How long will it take for my order to ship?
MIA MORITZ orders ship from Southern California. We aim to process and ship orders within 1–3 business days.
Once your order has been handed over to the carrier, delivery time will depend on your destination and the shipping method selected at checkout.
Will I receive tracking information?
Yes. Once your order has been fulfilled and a shipping label has been created, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier's tracking system to update after your shipment is created.
Can I choose expedited shipping?
When available, expedited shipping options will appear during checkout. Shipping rates and estimated delivery times vary depending on your destination, package, and selected service.
Faster shipping services will generally cost more than standard shipping.
For complete shipping information, please review our Shipping Policy.
Cancellation FAQs
What should I do if I need to change or cancel my order?
Please contact MIA MORITZ as soon as possible if you need to change or cancel an order. We will do our best to accommodate your request before the order has been processed for shipment.
Once an order has been fulfilled or shipped, we cannot guarantee that it can be changed or canceled.
If the order has already shipped, it may need to be handled according to our Return Policy once it arrives.
Please review our Cancellation Policy and Return Policy for complete details.
Styling FAQs
Does MIA MORITZ offer styling assistance?
Yes! Styling is an important part of the MIA MORITZ experience.
Throughout our website, you'll find pieces styled with other MIA MORITZ products to make putting together a complete look easier.
At select pop-ups, markets, and in-person events, we may also offer complimentary styling appointments.
During your appointment, we can help you create a head-to-toe look based on your personal style, preferences, and needs.
No appointment? No problem. When shopping with us in person, we're always happy to offer styling suggestions. A styling appointment simply gives us dedicated one-on-one time to focus entirely on you.
There is currently no additional charge for styling appointments.
Visit our Markets & Events page to see where you can shop with us in person.
Sizing FAQs
How do I know which size is right for me?
For the best fit, we recommend knowing your current body measurements and comparing them with the sizing and fit information provided on each product page.
Our Sizing Guide includes general measurement guidance as well as Mia's measurements for reference, since she models MIA MORITZ pieces.
Because sizing can vary between brands and styles, we also include fit notes within individual product descriptions whenever possible, such as whether an item runs true to size, fitted, relaxed, oversized, or differs from standard sizing.
Do all brands carried by MIA MORITZ use the same sizing?
No. Sizing can vary between brands, garments, fabrics, and silhouettes.
Rather than relying solely on the size printed on the label, we do our best to provide transparent fit information within each product description.
If you need additional sizing help, email shop@miamoritz.com or visit our Contact Us page. We're happy to help.
Coupons & Discounts FAQs
Does MIA MORITZ offer a discount for first-time customers?
Yes! First-time customers can receive 10% off their first MIA MORITZ order when they sign up for our email list.
After signing up, you'll receive your welcome discount by email.
The welcome discount is valid for one use per customer and expires 30 days after it is issued.
Does MIA MORITZ offer promotions throughout the year?
Yes. MIA MORITZ may offer seasonal promotions, special discounts, subscriber offers, event promotions, and other limited-time savings throughout the year.
The best way to hear about upcoming offers is to join our email list and follow MIA MORITZ on social media.
Can I combine multiple discounts or promotional offers?
No. MIA MORITZ discounts, promotional codes, and special offers are generally limited to one offer per order unless otherwise stated.
How do I apply a discount code at checkout?
During checkout, locate the Discount code or gift card field, enter your valid discount code, and select Apply.
What should I do if my discount code isn't working?
First, confirm that the code has been entered correctly and has not expired. Some offers may also have minimum purchase requirements, product exclusions, usage limits, or restrictions on combining discounts.
If you believe your code should be valid and it still isn't working, please contact us at shop@miamoritz.com before completing your purchase.
Gift Card FAQs
Does MIA MORITZ offer gift cards?
Yes! MIA MORITZ offers both e-gift cards and physical gift cards.
E-gift cards can be purchased through our online store and are delivered digitally with a unique gift card code that can be redeemed online at checkout.
Physical gift cards may be available for purchase at select MIA MORITZ pop-ups, markets, and in-person events.
What gift card amounts are available?
MIA MORITZ e-gift cards are currently available in $10, $25, $50, and $100 denominations.
Available denominations may change in the future, so please refer to the Gift Card product page for the most current options.
How will I receive an e-gift card?
After an e-gift card purchase is completed and fulfilled, the gift card is delivered digitally by email and includes a unique code that can be used toward eligible MIA MORITZ purchases.
Can I send an e-gift card directly to someone else?
If recipient options are available on the gift card product page, you may be able to send the e-gift card directly to the recipient and include a personal message.
How do I use my gift card at checkout?
During checkout, enter your gift card code in the Discount code or gift card field and select Apply.
If the gift card does not cover the full order total, the remaining balance can be paid using another available payment method.
How can I check my gift card balance?
If you need help checking the remaining balance of a MIA MORITZ gift card, please contact us at shop@miamoritz.com or visit our Contact Us page.
What should I do if my gift card isn't working?
First, double-check that the gift card code has been entered correctly.
If the code is still not working, please contact us at shop@miamoritz.com before completing your order and we'll be happy to help.
In-Person Shopping FAQs
Does MIA MORITZ have a physical store?
Not yet!
MIA MORITZ is currently an online boutique, but you can also shop with us in person at select pop-ups, markets, festivals, and special events.
Upcoming events will be shared on our website, social media, and through our email list.
Visit our Markets & Events page to see where MIA MORITZ will be next.
Still have a question? We'd be happy to help.
Visit our Contact Us page or email shop@miamoritz.com.